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iTunes is one of the most popular media players that enables users to manage their audio and video libraries. This platform has millions of users worldwide who listen to, download, and play their favorite songs. However, users face several issues while using iTunes, and one of the most common challenges is “iTunes can’t verify the identity of the server.” This issue appears while trying to connect your Apple device with the iTunes store. It can cause problems while purchasing new apps, downloading songs, or updating your device. If you are trying to fix this issue and want to know the possible methods to resolve it, you have landed in the right place. In this blog post, we have highlighted some of the simple and effective methods to fix “iTunes can’t verify the identity of the server” error.
Video Tutorial:
The Challenge of iTunes can’t verify the identity of the server? How to Fix
The error message “iTunes can’t verify the identity of the server” occurs when there is a communication problem between your device and the iTunes store server. It can appear due to several reasons, such as outdated software, incorrect time zone settings, or network connectivity issues. The error message can be disturbing as it might stop you from downloading your favorite apps, music, or videos. However, fixing this issue is not a difficult task and can be resolved using a few simple methods. In the following sections, we have described some of the highly-effective methods to overcome this issue.
Things You Should Prepare for
Before trying the methods explained below, please prepare yourself with the following things:
1. A stable and reliable internet connection.
2. Ensure that your computer or device is up to date.
3. Close all the unnecessary applications before starting the fixing process.
4. Check the Apple System Status to ensure that there is no outage.
Method 1: Updating the Time Zone on Your Device
If the date and time settings on your device are not correct, there are chances that you can face this issue. You can update the correct time zone on your device by following the below steps:
Step 1: Open “Settings” on your device.
Step 2: Click on “General” > “Date & Time.”
Step 3: Turn on "Set Automatically" to ensure that your device is automatically setting the date and time.
Step 4: If it’s already turned on, then toggle it off and on again.
Step 5: Turn off your device and turn it on after a few seconds.
Step 6: Go to iTunes and check if the issue has been resolved.
Pros:
– Straightforward and uncomplicated process.
– This method won’t affect your device’s data.
– Fixing this issue can address various other errors in your device.
Cons:
– This method might not work in case your device is not up to date or compatible.
Method 2: Installing the Latest iTunes Update
If your iTunes version is outdated, then this issue can occur. You can update iTunes to the latest version by following the steps given below:
Step 1: Open “iTunes” on your computer.
Step 2: Click on “Help” in the upper left-hand corner of iTunes.
Step 3: Select “Check for Updates” and wait for some time.
Step 4: If a new version of iTunes is available, then click on "Download iTunes" and let it install.
Step 5: Open iTunes and check if the error message has been addressed.
Pros:
– This method can address various other errors on your device.
– Installing the latest update can enhance iTunes’s performance.
– This method will ensure that you have the latest features and tools of iTunes.
Cons:
– Upgrading to the latest version might take some more time.
– Sometimes, users might face issues like incomplete download or installation errors.
Method 3: Reinstall the iTunes App
In case the above methods do not work, you can try reinstalling the iTunes app on your device. You can do it by following the below steps:
Step 1: Open the "Control Panel" on your computer.
Step 2: Click on "Programs" > "Programs and Features."
Step 3: Look for iTunes in the list, right-click on it and select "Uninstall."
Step 4: Go to the Apple website and download the latest version of iTunes.
Step 5: Install iTunes on your device and restart your computer.
Step 6: Open iTunes and check if the issue has been resolved.
Pros:
– This method can fix various other issues with iTunes.
– Reinstalling iTunes can give you a fresh start with your music library.
Cons:
– Reinstalling apps can take additional time.
– Sometimes, reinstalling apps might affect the data or settings on your device.
Why Can’t I Verify the iTunes Store?
If you are facing issues while verifying the iTunes store, then it could be due to the following reasons:
1. Incorrect date and time settings: If the date and time on your device are incorrect, you can face this issue.
2. Incompatible iTunes version: If your iTunes version is outdated, then it can cause issues while verifying the iTunes store.
3. Network connectivity: If your device is not connected to a stable and reliable network, then it can cause issues while verifying the iTunes store.
Fixes:
1. Ensure that your date and time settings are correct.
2. Upgrade the iTunes version to the latest one.
3. Check your network connectivity and switch to a stable network if required.
Additional Tips
– Always ensure that your device is up to date and the date and time settings are correct.
– Restarting your device can fix various errors in your device and the applications.
– Sometimes clearing the cache and cookies can also help to fix the issues with iTunes.
5 FAQs about iTunes can’t verify the identity of the server
Q1. What should I do if the “iTunes can’t verify the identity of the server” issue persists?
A. If the issue persists, you can reset your network settings or factory reset your device.
Q2. Can resetting my network settings cause data loss on my device?
A. No, resetting the network settings won’t cause any data loss on your device.
Q3. Can I resolve this issue by deleting and reinstalling iTunes?
A. Yes, you can delete and reinstall iTunes on your device as it can fix various other issues with iTunes.
Q4. How can I check if my device is connected to a stable network?
A. You can check your network connectivity by browsing through other websites on your device.
Q5. Is it safe to update my iTunes version?
A. Yes, it’s safe to update your iTunes version as it can fix various bugs and security patches.
In Conclusion
In conclusion, “iTunes can’t verify the identity of the server” issue is quite common in iTunes, and it can occur due to several reasons. However, by ensuring that your device is up to date, the date and time settings are correct, and the network connectivity is stable, you can fix this issue easily. Moreover, by following the methods and tips explained in this blog post, you can not only fix the existing issue but also enhance the performance of iTunes. In case you are still facing the issue, you can always contact Apple support for additional help and assistance.